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Frequently Asked Questions

Frequently Asked Questions (FAQ)

JCPenney Portraits by Lifetouch is an all-occasion professional photography studio dedicated to telling stories through pictures. We capture the most important moments of your life: family, maternity, newborn, couples, children, pets, and more. 


There is a $14.99 session fee per subject charge for everyone photographed in your session. Session fees are free for Perks Club members. After your session, we will assist you with ordering and help you select the best collection to meet your photography needs.  

Learn more about products & pricing.


  1. Find a studio location and schedule your session on jcpportraits.com .
  2. Our professional photographers can help you choose a photography background, studio props, and the best way to feature personal props from home to best capture your story. 
  3. During the session, your photographer will guide you through a variety of different poses and looks. The camera room experience lasts approximately 15 minutes.  
  4. Review your images with an associate who will explain our package options.  
  5. Instantly personalize your photography and tell your story by choosing from hundreds of design options that support single and multiple images. 
  6. As a part of the Lifetouch + Shutterfly family, when you purchase a digital album your digital images will be delivered to you by Shutterfly to create personalized photo products.  

See our studio experience page for more info!


Enter your ZIP code into ourstudio locator to find details for the studio nearest you. 


We love capturing each graduates’ individuality! Our studios offer a wide variety of print options and photo card designs for your graduation announcements and thank you cards. View our  senior photography page to learn more.

JCPenney Portraits also offers outdoor photography at approved parks across the country. Your photographer will work with the natural surroundings and suggest poses that reflect the best of your grad while embracing the beauty of natural light and the green surroundings. 


Our studio hours vary based on location. Please contact your local studio for their exact hours. Click here to find the studio nearest you.   


Our photographers are trained to work with all age groups from newborns and toddlers to high school seniors and business professionals. Learn about our studio experience, view our photography tips, and locate a studio near you to schedule your appointment online. 


Yes! Visit ouroffers page for our current in-studio promotions. You can also receive exclusive email and text offers by signing up on our website here. 


Photo backgrounds vary by location and size. Our full-sized photo backgrounds are perfect for families or groups. Our mini backgrounds typically support up to 4 children. Once you arrive at your session, your photographer will recommend a background that compliments your look.


Yes, all of our studios allow for pet sessions! Please call your local studio to ensure the best experience for your pet session. Click here for some session tips and tricks. 


If you purchased digital images at your last photography session, they will be delivered to your Shutterfly account within 48 hours. Shortly after your session, you will receive an email from JCPenney Portraits by Lifetouch that your images are available to claim on Shutterfly.

If you purchased products at your last session, they will typically ship within 14 business days after your visit.


Yes! We offer an exclusive discount for college students when they present this offer and their student ID at their photography session.


Yes! We offer an assortment of prop options such as stools, newborn wraps, chalkboard signs, and additional seasonal items. Feel free to bring in personal props of your own! Props are a great way to customize your session, giving your photo memories a personal touch. Check out our prop gallery for more inspiration!

 

Clothing and props must be appropriate and non-offensive to the viewing audience. Clothing and props must not show:

  1. Violent words
  2. Gore or violent imagery
  3. Profanity
  4. Hateful messaging or symbols
  5. Weapons used as props

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